Refund Policy

You can cancel an order for a full refund at any time before the restaurant accepts it. Once the restaurant has started preparing your food, the order can no longer be cancelled from the app.

If you need to cancel after preparation has started, contact support at info@galeyreat.co.ke — refunds in that case are at the restaurant's discretion.

If items are missing, incorrect, or the order is materially different from what you ordered, contact us within 24 hours of delivery with the order number and, if possible, a photo. We'll investigate and issue a refund or credit for the affected items.

If your order is never delivered, you're entitled to a full refund of the order total including delivery fees. Refunds for undelivered orders are prioritised and typically processed within 24 hours.

Refunds are issued in one of two ways:

• M-Pesa refund — returned to the same M-Pesa number used at checkout. Typically arrives within 3 business days.
• Wallet credit — instantly credited to your Galeyr wallet and automatically applied to your next order. Wallet credits expire 12 months after issue.

• Wallet credits: instant.
• M-Pesa refunds: 1–3 business days after approval.
• Complex disputes may take up to 10 business days to investigate.