Terms of Service

By creating an account or placing an order on Galeyr (galeyreat.co.ke) or through the Galeyr mobile apps (Galeyr Food, Captain Galeyr, Restaurants, Admin Galeyr), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

You must be at least 18 years old (or the age of majority in your jurisdiction) to place orders on Galeyr. You are responsible for keeping your login credentials secure and for all activity that happens under your account.

You may delete your account at any time from Account settings → Delete account. See our Privacy Policy for what happens to your data after deletion.

Placing an order through Galeyr is an offer to purchase from the selected restaurant, supermarket or vendor ("merchant"). The merchant may accept or reject your order at their discretion, based on availability, capacity, or delivery distance.

Menu prices, item availability and delivery fees are set by merchants and are subject to change. What you see at checkout is the price you are charged.

Payments are processed through Safaricom M-Pesa via the Daraja STK Push API. When you confirm an order, you authorize Galeyr to request a payment prompt on the phone number you provided.

Galeyr never sees or stores your M-Pesa PIN. Refunds for cancelled or undelivered orders are issued back to the same M-Pesa number and typically arrive within 3 business days.

Deliveries are performed by independent Captain Galeyr drivers. Estimated delivery times are best-effort and depend on traffic, weather, merchant preparation time and driver availability. You are responsible for providing an accurate delivery address, contact phone number and being available to receive the order.

You may cancel an order for a full refund before the merchant accepts it. Once the merchant has started preparing, the order can no longer be cancelled by you.

If an order is not delivered, is missing items, or is materially different from what was ordered, contact support within 24 hours of delivery for a refund or credit.

• Using Galeyr for any illegal purpose or to violate any law.
• Placing fraudulent orders, using stolen payment credentials, or abusing refunds.
• Harassing, threatening or discriminating against merchants, drivers or other users.
• Attempting to reverse-engineer, scrape, or otherwise interfere with the Galeyr platform.
• Ordering age-restricted items (e.g. alcohol) if you are under the legal age.

Galeyr provides the platform "as is" and does not warrant that merchants, food quality or delivery times will meet your expectations. We do not prepare the food and are not responsible for the quality, safety or accuracy of items provided by merchants.

To the maximum extent permitted by Kenyan law, Galeyr's total liability for any claim arising out of your use of the platform is limited to the amount you paid for the order that gave rise to the claim.

These Terms are governed by the laws of the Republic of Kenya. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Nairobi, Kenya.